Questions and answers

Here, you’ll find answers to most of the common questions about booking at camping.se and about the camping card Camping Key Europe. If you don’t find the answer to your question below, you are of course welcome to contact us for personal service. Please contact us via our support form.

Common questions about booking at camping.se

1. Why don’t I get any booking options?
2. Can I change something in the shopping basket?
3. Can I cancel my booking?
4. When is my booking complete?
5. Which payment methods do you offer?
6. When do I pay for my booking?
7. How do I change a confirmed booking?
8. How do I cancel a confirmed booking?
9. How does the cancellation insurance work?
10. How do I contact you?

Common questions about Camping Key Europe

1. What is Camping Key Europe?
2. How do I buy a Camping Key Europe?
3. How do I activate an existing card?
4. How do I pay when I buy a Camping Key Europe at camping.se?
5. How long is the card valid?
6. Who is the card valid for?
7. Where is the card valid?
8. What happens if I lose my card or it is stolen?
9. How do I change my address?

Questions and answers about booking

1. Why don’t I get any booking options?
If you don’t get any booking options, the chosen campsite may be fully booked, its full range may not be bookable or the campsite may only accept weekly bookings. Always contact the campsite if you’re unsure.

2. Can I change something in the shopping basket?
Yes, you can add and remove products from your shopping basket. To remove a product, click on the bin.

3. Can I cancel my booking?
Yes, you can cancel your whole booking by clicking on ‘Cancel booking’ in the shopping basket or on the payment page.

4. When is my booking complete?
Your booking is complete when you have filled in all the details on the page called ‘Customer information and payment’ and clicked on ‘Confirm booking’ in the bottom right corner.

When your booking has been completed, a booking confirmation will be sent via email. You can log in at any time and look at your current or previous bookings by clicking on ‘Log in’, using the username and password on your booking confirmation.

5. Which payment methods do you offer?
You can pay for your booking by credit card, via an encrypted and safe payment page or by direct payment via your bank.

6. When do I pay for my booking?
The deposit of 10% of the booking price must reach us immediately at the time of booking otherwise your booking will be cancelled. The final payment must reach us no later than 40 days before the arrival date or your booking will be cancelled according to the cancellation rules. If the booking is made less than 40 days before arrival, you pay the whole amount at the time of booking.

7. How do I change a confirmed booking?
The email with your booking confirmation contains information on how to log in and change your booking. Alternatively, you can contact our Guest Service and we will help you.

8. How do I cancel a confirmed booking?
You can cancel your booking yourself using the username and password on your booking confirmation. Alternatively, you can cancel by sending an email message to our guest service. For the cancellation to be valid, one of the above cancellation methods must be used. A cancellation sent direct to the campsite is therefore not valid.

The booking is considered cancelled when you have received confirmation of the cancellation from us. For cancellations by email or the Call Centre, a charge of 100 SEK will be made. For cancellations later than forty (40) days before the arrival date, a cancellation fee will be charged, as shown below.
If cancellation insurance has not been taken out, the following cancellation fees apply:

For cancellations 40 days or more before the arrival date: 10% of the booking price (the deposit)
For bookings 39-12 days before the arrival date: 50% of the total price
For cancellations 11-12 days before the arrival date: 75% of the total price
For cancellations 1-0 days before the arrival date: 100% of the total price

9. How does the cancellation insurance work?
Cancellation insurance can only be taken out at the time of booking and applies to all persons named on the booking. The cancellation insurance only applies on presentation of a doctor’s certificate. If the customer chooses to use the cancellation insurance, the booking will be cancelled for all persons named on it. No part-refund can be made if the rest of the party chooses to take the holiday.

10. How do I contact you?
For questions about your booking, you are welcome to contact us via our support form or by telephone on +46 (0)31-355 60 00. Alternatively, you can contact us on Facebook, facebook.com/swedishcamping. The Guest Service is open Monday-Friday 9 am-4 pm. Closed on weekends and public holidays.

Questions and answers about Camping Key Europe

1. What is Camping Key Europe?
Camping Key Europe is a loyalty card for European campsite guests and a partnership between the Nordic campsite organisations and other European organisations. In 2012, Camping Key Europe replaced the Camping Card Scandinavia. You will need a Camping Key Europe to stay at SCR-affiliated campsites.

The organisation behind Camping Key Europe is called Camping Key Alliance. Camping.se is therefore a distributor of the card and SCR is one of the parties in the Camping Key Alliance. The other parties are NHO Reiseliv in Norway, Campingrådet in Denmark, Camping Finland, ANWB in the Netherlands and ADAC in Germany.

Read more at www.campingkeyalliance.com

2. How do I buy a Camping Key Europe?
Option 1. You can buy a card direct here at camping.se. You pay for the card when you order it and it will be sent to your home within 14 working days. To show that the card is active for the current year, the year is printed on the card.

Option 2. You can buy a card at any SCR-affiliated campsite. You don’t need to check in to buy a card. When you buy a card, a validity sticker will be attached to the card to show that it is active for the current year.

3. How do I activate an existing card?
The card must be activated every year. When you have a card, it is easiest to do this at a campsite that is a member of SCR. Alternatively, you can buy a card here at camping.se. You will receive a new card by post, replacing your current card. This means that the old card will be blocked.

To activate the card, you must pay the annual fee. The card must be activated to be valid and for the offers and benefits to be used. If you don’t intend to use your card, you don’t need to pay the annual fee.

4. How do I pay when I buy a Camping Key Europe at camping.se?
If you buy your card at camping.se, you can pay by Visa or MasterCard.

5. How long is the card valid?
The card is valid from 1 January to 31 December.

6. Who is the card valid for?
Camping Key Europe is valid for the whole family: one or two adults with children. The card is personal and valid for you and your family. Your spouse or common-law partner can check in with the card as long as you are part of the group, ie he/she cannot use the card to check in if you are not on the holiday.

7. Where is the card valid?
In Sweden you can choose from 450 wonderful campsites, from Björkliden in the north to Löderup in the south. Your card is also valid at almost all campsites in Europe.

8. What happens if I lose my card or it is stolen?
If you lose your card, contact our guestservice and we will block your card. You can contact us by email or telephone. Don’t forget to state your card number or date of birth. Unfortunately, we cannot replace the validity sticker.

9. How do I change my address?
If you like to change your address contact us via our support form or by telephone. Don’t forget to state your card number or date of birth.

Have you not found the answer to your question?

If you don’t find the answer above, you can of course contact us and we’ll help you as soon as we can.

Contact us via our support form.
Contact us via telephone +46 (0)31-355 60 00.

Contact us via telephone

+46 (0)31 355 60 00

Weekdays 9 am-4 pm. Closed on Saturdays, Sundays and public holidays.

Biggest in camping and cottages

Secure booking and payment

At camping.se, it is simple to book camping pitches and cottages all over Sweden.

- No booking fees
- 24 h purchase on approval
- Only SCR-affiliated campsites
- Safe payment via card or bank transfer

We have a travel guarantee according to the Travel Guarantee Act and are certified according to the requirements for e-commerce laid down by the Council for e-Commerce Certification in Sweden.

 

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